Frequently Asked Questions
Everything you need to know about your favorite Korean beauty rituals.
Are your products 100% authentic?
Yes, we are an authorized retailer of LANEIGE. All products are sourced directly from the manufacturer in South Korea to ensure 100% authenticity and freshness.
How long does shipping take for international orders?
Standard international shipping typically takes 7-14 business days. Express options are available at checkout for delivery within 3-5 business days.
What is your return policy for skincare items?
We offer a 30-day return policy for unopened and unused products. Due to hygiene reasons, we cannot accept returns on items that have been opened or tested.
Is LANEIGE a cruelty-free brand?
LANEIGE does not conduct animal testing on its products or ingredients, except where required by law in certain countries where the brand is sold.
How can I track my package?
Once your order is shipped, you will receive an email containing a tracking number and a link to monitor your delivery status in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.